Frequently Asked Questions
How can I track my order?
To provide consistent process, this section confirms that when tracking is available, it is sent using the contact information provided at checkout.
Which payment methods are accepted?
This page sets out precise store practice; specifically, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For completeness, Available methods are shown at checkout.
When will I receive my refund?
To provide consistent decision-making, this section confirms that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. In addition, the bank or card issuer may require additional posting time.
How can I contact you?
Our commitment to reliable decision-making means that Email support@canadapoore.shop, call (808) 533-3954, or write to 34 School St, Kahului, Hawaii, 96732, United States. For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
What products do you offer?
As part of customer-focused guidance, customers should understand that we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. In practical terms, Current availability, product details, options, and prices are shown on each product page.
Merchant Information
With precise store practice in mind, our operating rule is that the storefront brand name is canadapooch. For completeness, the customer contact telephone number is (808) 533-3954. Under this approach, the customer contact email is support@canadapoore.shop. Where applicable, the business name is canadapooch. Under this approach, the complete physical address, which is also the default return address, is 34 School St, Kahului, Hawaii, 96732, United States.
Who pays return shipping?
Our commitment to transparent decision-making means that canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How long does delivery take?
The store follows a precise approach to service: Order processing normally takes 1-2 business days. At the same time, Estimated carrier transit after dispatch is 4-6 business days.
Do you offer free shipping?
For a clear account of our service, the relevant position is that Yes. As a related point, standard shipping for U.S. For that reason, orders is free.
Can I return or exchange an item without giving a reason?
For transparent guidance, the applicable standard is this: Yes. Within the same framework, a no-reason return or exchange may be requested within 30 days after delivery.