For a clear account of our guidance, the relevant position is that we offer a 30-day no-reason return and exchange policy. For completeness, you may request a return or exchange within 30 days after delivery without having to provide a reason.
With clear process in mind, our operating rule is that returned items should include their components and original packaging when reasonably possible. Consistently with this rule, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. For completeness, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
With clear guidance in mind, our operating rule is that the default return address is 34 School St, Kahului, Hawaii, 96732, United States. In addition, do not send a return until instructions have been provided. Where applicable, for assistance, contact support@canadapoore.shop or (808) 533-3954. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
This page sets out reliable handling; specifically, after we receive and inspect the return, we will notify you of the decision. As a related point, approved refunds are issued to the original payment method within 5-10 business days. In addition, a bank or card issuer may require additional time to post the credit.
To provide precise handling, this section confirms that to begin a return or exchange, contact us at support@canadapoore.shop before sending the item. Consistently with this rule, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. For completeness, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. As a related point, items sent without prior authorization may not be accepted.
Merchant Information
For precise decision-making, the applicable standard is this: the storefront brand name is canadapooch. Within the same framework, the customer contact telephone number is (808) 533-3954. Within the same framework, the customer contact email is support@canadapoore.shop. Where applicable, the business name is canadapooch. Accordingly, the complete physical address, which is also the default return address, is 34 School St, Kahului, Hawaii, 96732, United States.