This page sets out reliable handling; specifically, we ship only within the United States. Under this approach, standard shipping is free for every U.S. For completeness, order, and tracking information is provided after shipment.
To provide reliable guidance, this section confirms that free standard outbound shipping does not reduce the 30-day no-reason return right. Where applicable, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Within the same framework, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
This page sets out consistent process; specifically, orders are normally processed within 1-2 business days, excluding weekends and U.S. In practical terms, public holidays. Where applicable, after dispatch, estimated transit time is 4-6 business days. Within the same framework, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
As part of reliable decision-making, customers should understand that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. In addition, customers are responsible for providing a complete and accurate delivery address. For completeness, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
With practical process in mind, our operating rule is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact support@canadapoore.shop or (808) 533-3954. In practical terms, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
This page sets out accessible service; specifically, the storefront brand name is canadapooch. Under this approach, the customer contact telephone number is (808) 533-3954. Within the same framework, the customer contact email is support@canadapoore.shop. In practical terms, the business name is canadapooch. In addition, the complete physical address, which is also the default return address, is 34 School St, Kahului, Hawaii, 96732, United States.